PRESS RELEASE


Indian Embassy Help Desk & 24x7 Helpline for domestic workers

The Embassy of India, Kuwait, has arranged the following free welfare services on a pilot basis: [i] 24x7 Helpline for Domestic Workers: Accessible by toll free telephone no. 25674163 from anywhere in Kuwait, it provides information and advice exclusively to Indian domestic sector workers (Visa No. 20) as regards their grievances, immigration and other matters. [ii] Help Desk: Opened at the Embassy premises (9 AM to 1 PM and 2 PM to 4.30 PM; Sunday to Thursday), it offers guidance to Indian nationals on routine immigration, employment, legal, and other issues. These services would be provided by Kuwait Union of Domestic Labour Offices (KUDLO).

These are in addition to the following existing welfare services provided by the Embassy: Labour Complaints Desk: It registers labour complaints and provides grievance redressal service to Indian workers (9 AM to 1 PM and 2 PM to 4.30 PM; Sunday to Thursday); Shelters: For female and male domestic workers in distress; Legal Advice Clinic: A Kuwaiti lawyer provides free legal advice to Indian workers (3 PM to 5 PM; Mondays and Thursdays); and Attestation of Work Contracts: Private sector worker contracts (Visa No. 18) are accepted at the Embassy (9 AM to 1 PM; Sunday to Thursday); Domestic sector workers (Visa No. 20) contracts are accepted at, KUDLO [Hawally, Al-Othman Street, Kurd Roundabout, Al-Abraj Complex, Mezzanine Floor, Office No. 9; (9 AM to 1 PM and 5 PM to 9 PM; Saturday to Thursday; 5 PM to 9 PM on Friday)].